team leader of the future™

futureproofing, understanding and developing the most vital role – the team leader

Customer service and sales team leaders are responsible for the leadership, motivation and development of more direct reports than almost any other group of managers. They often manage twice as many direct reports as the chief executive, and have a wide range of responsibilities – customer satisfaction, people management, administration, complaint escalation, process management, coaching and general troubleshooting… The average team leader (if there is such a thing) is responsible for operational budgets and expenditure of around £500,000. Calcom’s team leader of the future™ programme has been created to understand and empower organisations to gain significant advantage and leverage for this role to have substantial business improvements.

Team leader of the future™champions the role of the team leader. It gives team leaders a voice and enables organisations to unlock their considerable potential.