our training programmes
Feedback
Simply the best investment I have ever made. The business impact is outstanding. Go for it, it will only do you good. Amazing how you have transformed over 500 team leaders. Inspires you to really change. Worthwhile, innovative and well received. Invaluable learning that will definitely be used throughout the rest of my life. Totally inspirational. The impact across the organisation is so much greater than we envisaged. It’s the most innovative programme we have experienced. Working with a real team of real people is just great.
Thank you thank you thank you
customer service
excellence academy
transforming people, high performance,
delivering customer service excellence
• comprehensive range of training programmes
• certification and qualifications available
• bespoke and off-the-shelf options
• flexible and scaleable solutions
senior management and director
| Course title | days |
level | qualification | bespoke | open/in-house |
| Executive masterclass – world class service | 1 | advanced | n/a | yes | in-house |
| Executive masterclass – generation x&y leadership | 1 | advanced | n/a | yes | in-house |
| Executive masterclass – delivering value for money |
1 | advanced | n/a | yes | in-house |
| Executive masterclass – customer service transformation | 1 | advanced | n/a | yes | in-house |
| Executive masterclass – back office transformation | 1 | advanced | n/a | yes | in-house |
| Executive masterclass – customer service future | 1 | advanced | n/a | yes | in-house |
| Customer service executive team programme | 5 | advanced | n/a | yes | in-house |
| High impact conference presentations | - | advanced | n/a | yes | in-house |
| High impact team days | - | advanced | n/a | yes | in-house |
| Executive coaching | - | advanced | n/a | yes | in-house |
| Natalie Calvert is available for conference speaking and presentations | |||||
• elearning
• webinars
• blended
• classroom
Outstanding team
of highly skilled practitioners, trainers and business coaches
site mapcontactdisclaimer © calcom group limited 2010. All rights reserved