Performance Optimisation

Home > Performance Optimisation

Since 1992 we have excelled in working closely with our clients to produce outstanding operational performance. We unleash the hidden potential of your customers and people by ensuring your processes, procedures and standards deliver.

Calcom gets into the fabric of your organisation, ensuring the delivery of strategies that are designed and implemented with a passion you won’t find elsewhere. From increasing productivity, performance and improving process through to operational optimisation, Calcom works with you to achieve your organisational objectives.

So whether you want to retain your staff for longer, transform your service team into a profitable sales operation or simply understand the capability of your organisation, Calcom will fully support your needs.

The Calcom Performance MAXimiser™

The Calcom Performance MAXimiser™ is a performance diagnostic and solution tool that is the first to measure capability for performance.

Calcom has developed unique methodology and online diagnostics specifically for improving performance and capability of frontline staff and leadership teams.

Using new diagnostic models to create and analyse highly detailed competency frameworks Calcom firstly, identify and obtain a measured understanding of current performance, skills gaps and strengths hot spots. Insight gained is then applied to build a precise programme for training and performance optimisation exactly where it is needed within the organisation, down to the individual level. The Calcom Performance MAXimiser's detailed analysis features allow training budgets to be applied where there is the most need.

Rigorous testing confirms Calcom Performance MAXimiser increases the value of Human Capital by at least 20%, dramatically improves customer satisfaction and it proves hugely cost effective when compared to blind 'blanket' training across an entire organisation. Clients also benefit from significant added value to customer service operations and gain sought after competitive edge in a fast moving market.

Through a combination of Calcom's unrivalled experience and expertise along side unique software technology developed for Calcom by Silver Lining Solutions. Calcom offers a fully bespoke programme that is now available for identifying exact business needs and structuring and implementing long-term training programmes.

"Ontime, on budget and totally on performance"

"Absolutely superb, brings best practice to all that we do"