Managed Services

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Our managed services provision enables you to get a full range of skills and resources with total flexibility, scalability and high level expertise. Expertise ranges from operational management and frontline team deployment through to highly skilled learning and development resource. Calcom will work as part of your organisation or as an outsourced partner to deliver the performance improvements, cost savings and benefits that you need. Calcom also delivers maximum value back to your business by focusing on return on investment. Outsourcing Learning & Development, Onsite Teams, Interim Management, Partnership contact centre development.

Present us with your challenge and we will present you with the solutions – every time.

Calcom gives you the leverage to:

  • Trial new ideas
  • Quickly ramp up resources
  • Benchmark performance
  • Cross skill your own teams
  • Manage projects and campaigns effectively
  • Reduce costly learning curves and mistakes

 

 

Outsourcing Learning & Development

Working together we can enable your organisation to become more

  • Flexible
  • Scalable
  • Cost effective
  • Effective
  • Increase the skills of your teams – training and delivery
  • And have a higher level of expertise – just where you need it.

Our solutions include co, in and outsourcing, Calcom will support you in the Creation of new world culture

  • Design of materials
  • Delivery of programmes from frontline to senior management
  • New training developments
  • New product introduction
  • Breakthrough performance
  • Induction creation and implementation
  • Multi site and location
  • Off, near shore migration

Working with Calcom gives you a long term partnership that helps you to ensure you develop the right skills, resources and people for the short, medium and long term.

Would you like to find out more? Call us on 0845 230 8500 or email amazingpeople@calcomgroup.com now!

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Onsite Teams

Our knowledge, expertise, people management and performance focus combines into a powerful tool which enables us to put onsite frontline teams into your organisation. For example

  • Special campaigns
  • Peaks of activity
  • High value and important customer management programmes
  • HR and employee contact centre requirement’s
  • Benchmarking to uplift performance

Calcom will provide you with a full team of front line staff, team leaders and mangers (dependant on size of project) that can be run from your locations or hosted at contact centre facilities.

Our role can be to ensure your targets are hit – to understand how, why AND enable you to replicate it or simply a highly experienced team to get up and running to reduce learning curves and maximise potential.

Would you like to find out more? Call us on 0845 230 8500 or email amazingpeople@calcomgroup.com now!

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Interim Management

When performance is low and morale needs more than a boost turn to Calcom to support you. Our interim managers can enable you to turnaround a poor performing operation into one that delivers best in class – our case studies are strong testimonial to the power of our interim approach.

  • Director
  • Senior managers / Heads of Centre
  • Customer service management
  • Resource and planning teams
  • Team leaders

From 65% abandoned to 98% accepted in 6 weeks.
From no sales to 110% of target in 3 months. From a ‘badly run operation heading for closure to a best example across the organisation in 6 months’

Would you like to find out more? Call us on 0845 230 8500 or email amazingpeople@calcomgroup.com now!

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Partnership Contact Centre Development

We understand how to organise, manage and develop a high performance contact centre team. Let us become accountable for performance whilst you control your customer base and products.

  • Short or long term requirement
  • Focus on expertise
  • Off balance sheet
  • Off headcount
  • On target

Partnering with your technology, site and internal business teams we establish for you a totally managed contact centre team and site – all levels and skills of managers, staff, service to sales through to credit control and technical support.

Would you like to find out more? Call us on 0845 230 8500 or email amazingpeople@calcomgroup.com now!

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