performance management framework
Cabinet Office, COI together with Calcom develop worlds largest public sector benchmarking tool for contact centres and web – latest news and sign up now
“Calcom’s Discovery Journey gave a clear understanding of how important our internal people experience is to the overall satisfaction and loyalty of our customer base.”
benchmarking
drive action with intelligence and achieve the right
behaviours, quality & results for high performing teams
do you need to?
• revamp your benchmarking process, methodology & frameworks
• develop empowered ways of working
• discover next generation benchmarking
• measure the right things to get the results you want
• understand multi-channel service delivery
benchmarking toolkit
we explore your performance challenges, needs and aspirations
- PerformView™ – numbers into insight into action
- public sector performance management framework
more > - contact centre benchmarking
- web benchmarking
- face-to-face benchmarking
- back office benchmarking
discover
we enable you to get a full range of skills and resources
- PMAudit™ – benchmarking review, analysis and report
- benchmarking team leader capability assessment
- quality management evaluation
- KPI analytics
- PerformView™ report – drill deep through Calcom’s unique e6 methodology to drive action with intelligence
implement & transfer
we work to deliver the improvements you need
- benchmarking process and reporting re-engineering
- culture, engagement and communications planning and support
- benchmarking training
- executive coaching
- interim management
- model office deployment
Calcom developed and manage the world's largest benchmarking framework delivering valuable, concise and detailed benchmarking 365 days a year across over 250 contributing organisations, increasing value for money, and driving efficiency and effectiveness whilst improving customer service.
Explore how Calcom’s unique e6 methodology can transform KPI command and control environments into empowered teams.
We have years of experience in responding with agility and speed to transform and improve performance. Calcom drives action with intelligence.
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