our training programmes
“A totally fresh approach to customer service training.”
Feedback
Simply the best investment I have ever made. The business impact is outstanding. Go for it, it will only do you good. Amazing how you have transformed over 500 team leaders. Inspires you to really change. Worthwhile, innovative and well received. Invaluable learning that will definitely be used throughout the rest of my life. Totally inspirational. The impact across the organisation is so much greater than we envisaged. It’s the most innovative programme we have experienced. Working with a real team of real people is just great.
Thank you thank you thank you
customer service
excellence academy
transforming people, high performance,
delivering customer service excellence
• comprehensive range of training programmes
• certification and qualifications available
• bespoke and off-the-shelf options
• flexible and scaleable solutions
operational & strategic management
| Course title | days |
level | qualification | bespoke | open/in-house |
| Leading high performing teams | 3 | advanced | optional | yes | in-house |
| INSPIRE service manager™ | 2 | intermediate | optional | yes | in-house |
| INSPIRE sales manager™ | 2 | intermediate | optional | yes | in-house |
| INSPIRE contact centre manager™ | 2 | intermediate | optional | yes | in-house |
| INSPIRE back office manager™ | 2 | intermediate | optional | yes | in-house |
| Calcom professional certificate in Contact Centre Management & Strategy™ | 10 | advanced | BTEC L4 | yes | open |
| Advanced benchmarking for contact centres | 3 | advanced | optional | yes | in-house |
| Advanced benchmarking for back office |
3 | advanced | optional | yes | in-house |
| Recruiting & selecting teams | 3 | intermediate | optional | yes | in-house |
| Employee engagement | 2 | intermediate | optional | yes | in-house |
| Contact centre science | 3 | advanced | optional | yes | in-house |
| Back office science | 3 | advanced | optional | yes | in-house |
| Implementing successful customer marketing campaigns |
2 | intermediate | optional | yes | in-house |
| Public sector best practice contact centre | 1 | intermediate | optional | yes | in-house |
| Customer service organisational design | 2 | advanced | optional | yes | in-house |
| Personal coaching and mentoring | - | advanced | n/a | yes | in-house |
| Business case development | 2 | advanced | optional | yes | in-house |
| Networking & presentation skills | 2 | advanced | optional | yes | in-house |
| Quality design & management | 3 | intermediate | optional | yes | in-house |
| Customer service strategic planning | 5 | advanced | optional | yes | in-house |
• elearning
• webinars
• blended
• classroom
Outstanding team
of highly skilled practitioners, trainers and business coaches
site mapcontactdisclaimer © calcom group limited 2010. All rights reserved