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CCA Convention, Edinburgh, 4 – 5 November 2009
The CCA Convention timetable has been released, this year Natalie Calvert will chair the ‘People Innovations’ theatre. The session will outline some of the latest thinking on HR and People Management, to help you get maximum commitment from staff. Speakers will discuss the different approaches you need to manage Generation Y, and will consider some of the key motivators that can help you and your team to deliver for customers time and time again.
View the CCA convention timetable here.
Estate agents and investment bankers more respected than CSAs
View the article here.
National Customer Service Awards – 9 December 2009
Calcom are inspired and proud to sponsor the Contact Centre of the Year award category for 2009 and wish all finalists the best of luck.
Customer Service Awards
ICS National Customer Service Week 5 – 11 October 2009
National Customer Service Week is designed to raise awareness of customer service and the vital role it plays within an organisation. It is also an opportunity to say a big thank you to those who work in customer service for a job well done.
To take part in National Customer Service Week register your organisation by clicking on the link below:
ICS National Customer Service Week
There's something about bank customer service that gets people taking.
View ‘Britain's Worst Banks’ here.
CCA Global Customer Contact Convention 2009 – 4–5 November 2009
Calcom are inspired and proud to announce continued gold sponsorship of the Global Customer Contact Convention, showing our commitment to the industry and of World Class Customer Service. Calcom have a strategic accreditation and qualification alliance with the CCA spearheaded with two programmes:
- The Team Leader Advanced Certificate in Contact Centre Leadership™
- The Contact Centre Manager Professional Certificate in Contact Centre Management and Strategy™
View more information here.
V. Istanbul Call Centre Conference and Expo – 26 October 2009
Generation Y – Are you ready or have you missed the boat? Calcom’s Managing Director Natalie Calvert is speaking on this topic at the V. Istanbul Call Centre Conference and Expo. The Call Center Conference and Expo is now in its fifth year, the main theme this year will be Reinventing Your Contact Center; A Crystal Road to Priceless Multi–Channel CRM.
View more information here.
Call Centre Expo – + 22–23 September 2009
Craig Hines from Calcom and Jason Cripps from BT are keynote speakers at the Call Centre Expo this year, their session includes ‘Transforming Behaviour’ and ‘Creating Service Heroes’. Calcom have developed a bespoke program for BT Wholesale called ‘Powering You’, with emphasis on proactive call management, developing attitude, making customer connections and delivering significant performance improvement.
View ‘Creating Service Heroes’ here.
View ‘BT Powering You’ here.
View more information here.
Customer Service Training Event – 8 July 2009
Natalie Calvert speaks at the Customer Service Training Association event hosted by Don Hales about the changing customer service employee landscape and Generation Y.
View the agenda of this inspirational event here.
Aspect Customer Day – 16 June 2009
As Aspect’s ‘Strategic People Partner’, Calcom attended the Aspect Customer Day held to explore the theme of ‘How to thrive in a tough economy’. Congratulations to Gary Queen of Response who won our beads competition and received a bottle of Champagne!
View more information here.
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