“Another excellent trainer from Calcom, they seem to have a monopoly on great staff!”
Unleash frontline thinking and know how for service improvement
ServiceView™
Guaranteed to change the way your teams think, behave and perform
PerformView™
customer service insight tools
turning numbers into insight into action
Insight is rarely gained easily. Expertise and experience are required to
create the frameworks needed to support insight. Calcom has a comprehensive
suite of tools providing such frameworks, enabling clients to apply
intelligence to well chosen metrics. This means that insight becomes
part of the standard operating model, allowing you to optimise
strategy, tactics and operations.
ServiceView™
insight into service quality from within your organisation – insideOut
- the vital (and often missing) link between customer and employee satisfaction
- insideOut perspective – unleash frontline thinking and know-how
- empower teams to improve and change service quality
- free team leaders to do the job they should be doing
PerformView™
insight into your organisation’s performance
- transform your reporting overnight
- save 20%+ of your team leaders time
- harness the power of your kpi’s
- uses left and right brain thinking
- enterprise-wide data immediately accessible
CustomerView™
insight into
the customer experience
- e6 Calcom’s unique and highly actionable empowerment methodology delivers powerful insight into your customers views
- orchestrate brand messages and tonality across different channels
- take the guesswork out of engaging with your customers
CapabilityView™
insight into
your skills, competencies and service delivery capability
- leadership to frontline capability and competence assessment
- identify and address critical skill gaps in operational capability
- create learning & development solutions that really hit the mark
- raise standards and professionalism
- ensures you are equipped to deliver your mission
“Fun, interesting, motivating – a breath of fresh air!”
Benchmark your customer service capability – are you equipped for today and the future?
CustomerView™
Radically improve service and sales performance, quality and results
CapabilityView™
site mapcontactdisclaimer © calcom group limited 2010. All rights reserved