- Customer Service & Sales
- Customer Service
- Sales and Account Management
- POWER™ Selling
- Telephone Selling
- Telephone Account Management
- Advanced Selling
- Business Development
- Account Relationship Management
- Customer Management Academy
Calcom's high impact, innovative, professional sales programmes
make sure that your staff are stretched and challenged so that they have
both the skills and the confidence to achieve and
exceed their targets.
Calcom's trainers and coaches want your customer teams to be fired up, ready for new challenges and seeing the world in a different way; with confidence in their newly-acquired skills and the determination to succeed. We will tap into their talent and see it shine, making your organisation shine too.
- POWER™ Selling
- Telephone Selling
- Telephone Account Management
- Advanced Selling
- Business Development
- Account Relationship Management
POWER™ Selling
This intensive sales course will take delegates through the complete sales cycle and will result in high impact on the sales performance. Calcom’s POWER Selling™ will give delegates new skills and confidence to harness the power of each customer contact. This is a total sales programme.
- Understand the intricacies of emotional and rational buying
- Discover loyalty drivers and how to influence them
- Be able to create immediate impact and rapport
- Develop a consultative sales style that will create longer terms relationships
- Use POWER Selling™ techniques to maximise and increase value of each customer contact
- Add value to every contact through bridge selling techniques
- Your sales team will create powerful strategies to overcome objections and create a win win every time.
Would you like to find out more? Call us on 0845 230 8500 or email amazingpeople@calcomgroup.com
now!
Telephone Selling
One single route to achieving multi dimensional sales. From order taker to sales person this programme creates new dimensions and opportunities for selling over the phone.
- Identify the right decision makers
- Get past the gatekeepers
- Build deep rapport and make that first impression really count
- Use POWER selling™ techniques to structure and guide your call to reach your objectives
- High impact approaches every time to stimulate and create long term
high valued customers
Your telephone sales team will be refreshed, reskilled and honed to become highly focussed winning individuals.
Would you like to find out more? Call us on 0845 230 8500 or email amazingpeople@calcomgroup.com now.
Telephone Account Management
Developing long-term relationships, increasing sales and building loyalty are crucial components of this high impact programme. Delegates will learn how to use territory planning, knowledge based relationships, and how to create a circle of influence using the phone.
- Increased sales and improved long term relationships
- Mirroring techniques
- Manage and control every customer interaction by phone
- Questioning, listening and negotiation skills to win
- How to sell a high value service, product or concept
Develop customer experiences that will result in a long-term and successful partnership.
Would you like to find out more? Call us on 0845 230 8500 or email amazingpeople@calcomgroup.com now!
Advanced Selling
Improve sales performance whilst being energised and refreshed with new techniques and fresh ideas to engage with new customers both in and outbound.
- Improve brand awareness and align behaviours creating the right impression
- Create powerful belief in our own ability
- Use the Calcom Brand Impression Model to learn the three elements that make up brand and develop ways to mirror that brand image
- To develop techniques to unleash hidden motivation and develop a positive attitude when attempting to achieve targets
Time to apply the people factor?
Would you like to find out more? Call us on 0845 230 8500 or email amazingpeople@calcomgroup.com now!
Business Development
Today's approach to selling is often through account ownership and development. Learn how to manage relationships further in order to maximise all opportunities.
- Develop confidence and personal impact when dealing with a client portfolio aligning personal behaviours with the power of the brand
- Improve ways to build deep rapport demonstrating true understanding of clients business needs and circumstances
- To apply winning contact strategies that enable you to forge long term, high value relationships across your network
Develop a toolkit of questions to ask for customer referrals
Would you like to find out more? Call us on 0845 230 8500 or email amazingpeople@calcomgroup.com now!
Account Relationship Management
Today's approach to selling is often through account ownership and development. Learn how to manage relationships further in order to maximise all opportunities.
- Develop confidence and personal impact when dealing with a client portfolio aligning personal behaviours with the power of the brand
- Improve ways to build deep rapport demonstrating true understanding of clients business needs and circumstances
- To apply winning contact strategies that enable you to forge long term, high value relationships across your network
Develop a toolkit of questions to ask for customer referrals
Would you like to find out more? Call us on 0845 230 8500 or email amazingpeople@calcomgroup.com now!
