our training programmes
Outstanding team
of highly skilled practitioners, trainers and business coaches
of highly skilled practitioners, trainers and business coaches
“A totally fresh approach to customer service training.”
Cutting edge thinking and motivation – pragmatic and immediately actionable
customer service
excellence academy
transforming people, high performance,
delivering customer service excellence
• comprehensive range of training programmes
• certification and qualifications available
• bespoke and off-the-shelf options
• flexible and scaleable solutions
certification & qualifications
| Course title | |||||
| In-house assessment centre | |||||
| Design of bespoke & vocational qualifications | |||||
| Managed service for certification & qualifications | |||||
| BTEC assessment centre | |||||
| Level 2 - frontline advisors | |||||
| Level 3 - first line management | |||||
| Level 4 - operational managers | |||||
| Level 5 - strategic managers | |||||
| Awards, certificates & diplomas | |||||
• elearning
• webinars
• blended
• classroom
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