Find out more about Calcom’s 9 transformation programmes.
Customer service teams greatly enhance their business value if they deliver sales. But there’s more ways to contribute beyond cross and up-selling, as Natalie Calvert explains. […]
The majority of UK retailers are failing to follow up abandoned online shopping baskets, causing them to lose countless sales worth hundreds of pounds, according to a survey by Genesys.
Businesses must ensure their customer service capabilities are in order to capitalise on the online spending bonanza unfolding towards the end of the decade. […]
As mobile internet continues to surge, recent research states that $4.7 trillion will be spent online by the end of this decade. Natalie Calvert explains how to build the service which capitalises on this spending revolution.