Customer service and sales news, ideas and success stories
We’ve been building to this point for sometime; Natalie Calvert explains what the Age of Customer Service means to businesses.
The UK’s love of coffee is all about the customer experience as Natalie Calvert explains.
The adage that we’re more likely to get divorced than switch banks may have to be rewritten after it was revealed that 600,000 people in the UK have changed current accounts in the past six months.
One dissenting customer voice may not concern suppliers, but what if they learn to mobilise and unite their disquiet? Natalie Calvert examines the emerging trend for guerrilla complaining.