Unleash your customer service and sales leaders
Our unique development tools and techniques turn your managers into leaders, who in turn create engaged, effective teams.
Recruit and retain your best performers
How to recruit your sales and service shining lights, and create an environment which ensures they stay with you.
Build high performing teams
The performance difference between poor and high performing teams is 73%, we teach them to reduce complaints, improve satisfaction and sell more.
Prove the value of customer service and sales
Our tools and techniques demonstrate the massive contribution your customer service and sales performance makes to the business.
Stop training people – engage them
An engaged workforce learns and delivers front line services with ease, we show you how to improve training while reducing effort
Learn how to sell more
We teach your front-line workforce to maintain relationship, save customers in danger of defecting and how to sell more.
Businesses must ensure their customer service capabilities are in order to capitalise on the online spending bonanza unfolding towards the end of the decade. […]
As mobile internet continues to surge, recent research states that $4.7 trillion will be spent online by the end of this decade. Natalie Calvert explains how to build the service which capitalises on this spending revolution.
When delivering customer service, we often forget a simple truth: the customer probably didn’t want to contact you in the first place. The majority of service contacts occur when a business process, instruction or individual has made a mistake. […]
Email customer service will soon be extinct as the next generation of consumers expect businesses to deliver a more immediate service through social media.