Transform with purpose, speed and absolute certainty.
Businesses must ensure their customer service capabilities are in order to capitalise on the online spending bonanza unfolding towards the end of the decade. […]
As mobile internet continues to surge, recent research states that $4.7 trillion will be spent online by the end of this decade. Natalie Calvert explains how to build the service which capitalises on this spending revolution.
When delivering customer service, we often forget a simple truth: the customer probably didn’t want to contact you in the first place. The majority of service contacts occur when a business process, instruction or individual has made a mistake. […]
Email customer service will soon be extinct as the next generation of consumers expect businesses to deliver a more immediate service through social media.