Find out more about Calcom’s 9 transformation programmes.

Employee EngagementEmployee engagement
Leadership DevelopmentLeadership Development
New CustomerNew Customer
New BusinessNew Business
Customer RetentionCustomer Retention
Culture and BehaviourCulture and Behaviour

Calcom Blog

  • Silhouette of Business Meeting With Infographic

Customer experience the talk of the boardroom

December 23rd, 2014|Comments Off

More than 450 global organisations now have a Chief Customer Officer or equivalent role representing service at boardroom level.

  • Customer Service Support Assistance Service Help Guide Concept

Self-service overtakes phone as favoured support channel

December 23rd, 2014|Comments Off

Online self-service has become the most popular communications channel for customer service.  […]

  • Tacho 2015

We promise to improve your service KPIs by 15% in 2015

December 23rd, 2014|Comments Off

We’re excited to announce our our 15% improvement pledge for 2015.  […]

  • Sales Strategy Concept Image

How can customer service contribute sales?

October 2nd, 2014|Comments Off

Customer service teams greatly enhance their business value if they deliver sales.  But there’s more ways to contribute beyond cross and up-selling, as Natalie Calvert explains. […]

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