Find out more about Calcom’s 9 transformation programmes.
More than 450 global organisations now have a Chief Customer Officer or equivalent role representing service at boardroom level.
Online self-service has become the most popular communications channel for customer service. […]
We’re excited to announce our our 15% improvement pledge for 2015. […]
Customer service teams greatly enhance their business value if they deliver sales. But there’s more ways to contribute beyond cross and up-selling, as Natalie Calvert explains. […]