Leadership

Unleash your customer service and sales leaders

Our unique development tools and techniques turn your managers into leaders, who in turn create engaged, effective teams.

Silhouettes of Business People Outdoors and Global Concepts

Recruit and retain your best performers

How to recruit your sales and service shining lights, and create an environment which ensures they stay with you.

Hands Lying On Each Other

Build high performing teams

The performance difference between poor and high performing teams is 73%, we teach them to reduce complaints, improve satisfaction and sell more.

Prove the value of customer service and sales

Our tools and techniques demonstrate the massive contribution your customer service and sales performance makes to the business.

Stop training people – engage them

An engaged workforce learns and delivers front line services with ease, we show you how to improve training while reducing effort

Learn how to sell more

We teach your front-line workforce to maintain relationship, save customers in danger of defecting and how to sell more.

Latest News

  • Frau kauft online mit dem Tablett ein

Online shopping to top $4.7 trillion

Businesses must ensure their customer service capabilities are in order to capitalise on the online spending bonanza unfolding towards the end of the decade.  […]

  • Customer first concept

Deliver customer service where it’s convenient

When delivering customer service, we often forget a simple truth: the customer probably didn’t want to contact you in the first place.  The majority of service contacts occur when a business process, instruction or individual has made a mistake. […]

Calcom Group Clients