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OUR METHOD TO TRANSFORM YOUR CUSTOMER SERVICE PERFORMANCE

Our proprietary analytics identify the leadership and staffing improvements needed to deliver world class service.LEARN MORE
We build a roadmap for improving customer satisfaction, conversion rates and employee engagement.LEARN MORE
Receive the training that enables your customer service teams and leaders to fulfil their potential.LEARN MORE
Prove the value of customer service excellence and learn the techniques to continue improving.LEARN MORE

WHO WE HAVE ALREADY HELPED

HOW CAN WE HELP YOU

TRAINING

Yes, we offer our knowledge and expertise packaged into digestible customer service training courses for leaders and teams.  But we also help redesign your in-house personal development to ensure you have the best people performing to the best of their abilities.

  • World class customer service and sales training
  • Improve staff engagement and company culture
  • One-to-one mentoring for executives and managers

CONSULTING

We work closely with organisations of all types and sizes, from senior managers through to front line workers, identifying bottlenecks to delivering a great customer experience, and building a strategy which delivers customer service so good that it defines and builds brands.

  • Strategic support for delivering customer service excellence
  • Performance analytics for customer service intelligence
  • Optimise voice, digital and social support channels
“The services from Calcom are tailored to our needs; delivering performance, behavioural change and outstanding business benefits.”
Janet Craig, The AA
“These are the kind of people we want to work with: positive, energetic, creative and genuinely passionate about what they do.”
Jason Cripps, BT
“Calcom integrates themselves into the business in a true partnership approach and live the philosophy that when you succeed, they succeed.”
Dawn Cox, Staples Europe
GET IN TOUCH

Are you ready to deliver world class customer service?

GET IN TOUCH
207, 2015
  • customer service

Why good customer service doesn’t come for free

July 2nd, 2015|

Isn’t the goal of service to provide the best experience to customers? Not if the cost is prohibitive argues Natalie Calvert. […]

1706, 2015
  • Business People Success Achievement Celebration Global Happiness Concept

What is world class customer service?

June 17th, 2015|

Companies delivering World Class Customer Service have strong, respected brands and make more profit than their rivals.  But what is World Class Customer Service – can it be defined and crucially, replicated by other organisations? Natalie Calvert says yes to all of these questions. […]