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CCA and Calcom Group form strategic accreditation and qualification alliance spearheaded with two programmes, read on...
The Water Cooler...
NI 14 Avoidable Contact
How many of the calls handled by your frontline staff are avoidable? If you'd like to reduce the cost of this to your business, read on N114...
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| Leading and inspiring world class customer service |
| people and performance transformation from Calcom |
Are you striving for service excellence?
World class customer service substantially improves your customer experience, increases your employee engagement and reduces your costs.
It also.
Maximises customer retention, loyalty, value and opportunity.
And gives you.
Greater return on investment and better value for money.
The key to success lies in transforming your people and performance.
As the UK's leading customer service and contact centre specialists our mission is to deliver you insight, develop your people and optimise your performance through our consulting and learning services. And what's more we've been doing it successfully for over 15 years for some of the world's largest organisations so you're in great hands and great company.
To find out more call us on 0845 230 8500 or email amazingpeople@calcomgroup.com.
Book Now for Calcom's Executive Briefing
Discover in only 3 hours the secrets of reducing customer service costs by 20%, click here to find out more.
Improving Customer Service
The rapid assessment and improvement of an organizations' customer service capability against industry best practice is growing ever more important in these current times. Learn more about Calcom's Customer Service Benchmark which spans entire organisations, through to departments and individuals.