Customer service and sales news, ideas and success stories
Effectively handling complaints isn’t a customer service triumph; Natalie Calvert of Calcom Group explains why we must be more ambitious to become service leaders.
With the financial outlook improving on an almost daily basis, Calcom Group says it’s time to give your service a health check.
Natalie Calvert of Calcom Group uses her experience working with front line teams to give five areas you should focus on to improve contact centre sales.
What separates top customer service brands with those catching up? Funding? Technology? Luck? Or none of the above?